Refund policy

Last updated: May 27, 2026

QUANTYX is committed to maintaining transparent business practices and professional client relationships. This Return and Refund Policy explains how cancellations, refunds, project adjustments, and payment-related matters are handled for the digital development and software engineering services we provide.

QUANTYX provides professional software engineering, cloud infrastructure, web development, and digital product development services for businesses and organizations.

1. Company Information

Trade name: QUANTYX
Registration number: 104 659 792
Address: 254 RUE VENDOME, 69003 LYON, France
Email: info@quantyx.it.com

2. Scope of Services

QUANTYX provides services including, but not limited to:

  • Custom software development;
  • Java backend engineering;
  • React and JavaScript development;
  • Full-stack application development;
  • Cloud-ready systems and infrastructure;
  • API integrations and backend architecture;
  • Web application development;
  • Digital product consulting and technical support.

3. Project Estimates and Quotations

Any timelines, quotations, estimates, technical recommendations, or project scopes provided by QUANTYX are based on information available at the time of assessment.

Project costs or timelines may change due to:

  • Additional client requests;
  • Changes to technical specifications;
  • Third-party integration requirements;
  • Infrastructure or compatibility limitations;
  • Changes in project scope;
  • External dependencies or service providers.

Any significant changes will be communicated before additional charges are applied.

4. Deposits and Advance Payments

Certain projects may require deposits, milestone payments, retainers, or advance payments before development work begins.

Deposits and advance payments may become partially non-refundable once:

  • Project planning or discovery work has started;
  • Development resources have been allocated;
  • Infrastructure or third-party services have been provisioned;
  • Technical research or architecture work has commenced;
  • Administrative or project management work has begun.

Any deductions from deposits or advance payments will be reasonable and proportionate, based on services already provided, development time spent, infrastructure costs, software licenses, third-party expenses, and operational work already completed.

5. Client Cancellation

Clients may request cancellation of services by contacting us at info@quantyx.it.com.

If cancellation occurs before development, infrastructure setup, or project planning begins, a partial or full refund may be considered.

If work has already commenced, refunds will be assessed based on:

  • Completed development work;
  • Allocated engineering resources;
  • Infrastructure or hosting costs incurred;
  • Project management and consulting time;
  • Third-party software or licensing expenses;
  • Completed or partially completed project stages.

6. Consumer Cancellation Rights

Where applicable under consumer protection laws, clients entering into distance or online service agreements may have statutory cancellation rights.

If a client requests that planning, consulting, software development, infrastructure setup, or project work begins before the end of any applicable cancellation period, the client may be required to pay for services already performed and costs reasonably incurred up to the date of cancellation.

7. Third-Party Services and Infrastructure

Certain projects may involve third-party providers including:

  • Cloud hosting providers;
  • API providers;
  • Software platforms;
  • Domain registrars;
  • Analytics services;
  • Payment providers;
  • External infrastructure or SaaS tools.

QUANTYX is not responsible for outages, restrictions, pricing changes, downtime, or service interruptions caused by third-party providers outside our reasonable control.

8. Client Responsibilities

Clients are responsible for:

  • Providing accurate project requirements;
  • Reviewing deliverables and feedback in a timely manner;
  • Providing access credentials or technical information where required;
  • Ensuring they have rights to supplied content or data;
  • Maintaining backups where appropriate.

Delays caused by missing information, unavailable contacts, or changing requirements may affect timelines and pricing.

9. Defects and Technical Issues

If a client identifies technical issues, bugs, or defects related to delivered work, the client should contact us promptly with sufficient information to reproduce and evaluate the issue.

We may:

  • Review logs or technical documentation;
  • Request screenshots or access for troubleshooting;
  • Provide corrections or reasonable remediation;
  • Coordinate updates or fixes where appropriate.

Resolution timelines may vary depending on issue complexity, external dependencies, and project scope.

10. Refund Processing

Approved refunds will be processed to the original payment method within 10 business days.

Payment providers or financial institutions may require additional processing time.

11. Non-Refundable Services

Refunds generally do not apply to:

  • Completed software development work;
  • Completed consulting or engineering services;
  • Custom-developed code or integrations;
  • Infrastructure or hosting costs already incurred;
  • Third-party licenses or subscription fees;
  • Completed project milestones approved by the client.

12. Chargebacks and Payment Disputes

Before initiating chargebacks or payment disputes, clients agree to contact us directly to attempt resolution.

QUANTYX maintains operational and compliance records including:

  • Invoices and quotations;
  • Project communications;
  • Technical documentation;
  • Development logs and deployment records;
  • Project approvals and deliverables;
  • Payment and accounting records.

These records may be used for fraud prevention, dispute resolution, accounting, and compliance purposes.

13. Limitation of Refunds

Refunds are limited to amounts actually paid by the client for the specific services directly related to the refund request.

14. Governing Law

This Return and Refund Policy shall be governed by the laws applicable in France, without affecting mandatory consumer rights under applicable law.

15. Contact

For questions regarding this Return and Refund Policy, please contact:

QUANTYX
254 RUE VENDOME, 69003 LYON, France
Email: info@quantyx.it.com